SPF Private Clients aims to provide you with the best service possible. If a problem arises, we have an internal procedure to investigate and resolve complaints quickly and fairly. In such circumstances, please write to:
SPF Private Clients,
City Place House, 55 Basinghall Street
London EC2V 5DX
If your complaint involves a regulated mortgage, an investment product or general insurance, unresolved complaints can be referred to the Financial Services Ombudsman service. Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk.
If your complaint relates to products or services you have bought from us online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.
Our consultant provided an outstanding service. He is a credit to SPF and is the exemplar of professional and efficient service. We cannot speak highly enough of him and the service he provided.
We would like to highlight that the service provided by your consultant securing our mortgage on our property has been exceptional. We have dealt with brokers in the past but she was a league above.
Her service was swift, knowledgable, reassuring and she found the best product for us whereas other companies had failed before. She was always reachable even when away and made us feel in safe hands throughout the process. We will warmly recommend her to our friends and look forward to dealing with her in the near future on our other properties.